Frequently Asked Questions (FAQ)

Shipping

 

When will I receive my order?

All items will be shipped within 7 to 10 business days from the date of purchase. All items are shipped via USPS. During periods of high volume, the item(s) you order may be out of stock. If this occurs, it may take an additional 5 to 7 business days to ship your order. We will notify you of wait times extending beyond this period.

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Do you ship internationally?

Yes, we ship orders to international locations.

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Why did I receive a notification from the post office indicating that I must pay customs fees for my order?


All international orders shipped from Taglish Tees may be subject to additional customs fees such as processing and brokerage fees, taxes or duties. Unfortunately, we have no control over these extra charges. Customs fees and procedures vary, so please contact your local customs office for complete details. Any and all shipping costs charged by Taglish Tees do not reflect any processing and brokerage fees, taxes or duties.

The customer is solely responsible for all additional customs fees.

International orders from Taglish Tees may be delayed while being process by customs. If your order is running late, please contact your local customs office first. They can hold any package indefinitely and may hold your order until you pay the appropriate customs fees. Also, your local customs office may send you a separate invoice for incurred customs fees. In some cases, an invoice may be sent to you several weeks after you receive your order. Again, we cannot stress the importance of being familiar with your local customs procedures.

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If I place an order for an out of stock item, will the rest of my order ship?

We will wait for the out of stock item(s) to arrive before shipping your order.

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Billing/Payment

What payment methods do you accept?

Payments are processed via PayPal.  PayPal is a FREE service and takes seconds to set up at the end of your order. You do not need to have a PayPal account in order to pay for Taglish Tees products. When checking out, you will be immediately redirected to PayPal.com for payment.

Orders are processed once payment has been cleared. Keep in mind, if you choose to pay through PayPal via eCheck or Bank Transfer, those payment types take a few days to clear.

NOTE: Your shipping address must match the address appearing on your transaction with PayPal.

We cannot guarantee in-stock product availability by the time payment is cleared.

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How secure is this transaction?

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 168 bits (the highest level commercially available).

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I don't have a Paypal account. Do I need to sign up for a PayPal account to make my payment?



No. You can pay with your credit/debit card (Visa, MasterCard, American Express, Discover) without having a PayPal account. You can accomplish this after selecting the “Proceed to Checkout” button on the “Your Shopping Cart” page. After arriving at the checkout page, you will see a summary of the items in your shopping cart along with the information below. Click “Continue” under the “Don’t have a PayPal account?” section, as shown below. You will be taken to the “Pay with Credit Card or Log In” page where you will enter your billing information.

If you are new to PayPal and would like to create an account, you will have the option to sign up after making your credit/debit card payment.

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How can I find my credit card's security (CSC) code?

Visa, MasterCard, Discover:

The card security code is a three-digit (3) number located on the back of the card, typically near the far right side. This number is usually separated from other sets on numbers on the card and is located to the far right.


American Express:

The four-digit (4) card security code is a printed number on the front of the card and is typically located above and to the right of the raised account number.

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Products

The item I want is Out of Stock.  When will it be available again?

The time for getting items back in stock may vary by product. If this occurs, please send us a message via the Contact Us page. We will contact you with an approximate turnaround time.

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What does the per item price include?

All item prices listed on our web site do not include sales taxes, if applicable, shipping and handling fees. The applicable sales tax applies only to customers in Virginia.

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Returns/Exchanges

Returns

All items must be returned to the return address listed on your package, in its original, “as new” condition within 7 days from date received with a copy of the receipt and a completed Return Form. “As new” means unwashed, unworn, and unmodified in any way.

All shipping costs (including returns) are non-refundable.  On credit card sales, the credit card used for the original transaction will receive the credit.

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Exchanges

“As new” items may be returned within 15 days and must reference the original order/invoice number, specification of reason for exchange and item(s) to be exchanged on the completed Return Form. If the exchange results in the total exceeding the original purchase total, an invoice will be provided to the customer for immediate payment.  The exchanged item(s) will be shipped out upon receipt of payment.  Additionally, all exchanges will incur the applicable shipping fee.  A customer service representative will contact you to arrange payment.

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